Updating my verizon phone

There has got to be a better solution to this; it makes no sense to me that a Best Buy employee can jack in to the device and update it, but the device owner can't do the same thing from their own home!

It's when you buy a new device to replace one that's already on your account. And don't forget to add accessories while you're ordering, like a case or extra charger. If you're replacing your existing device with one you already have and don't need to buy a new one, we call that bringing your own device.

Being an HTC flagship, the One M8 was privileged to get the Lollipop update before any other phone from the OEM.When I select the "Yes" radio button, a dropdown menu lists all of the devices on our account, but there are no unique identifiers to delineate between devices of the same model, so I don't know whether I'm about to move service to my old S4 or to my girlfriend's old S4 in the first stage, then when moving back to the S5, there are 3 identical choices because my girlfriend's original S5 had to be replaced at one point.To make matters worse, the first time that I tried updating my S4 this way - at a Verizon support person's suggestion btw - it forced me to cancel my insurance coverage when I deactivated the S5 and then wouldn't let me re-enroll when I reactivated it less than an hour later because it wasn't during an open enrollment period for the insurance!Verizon says that this service will give you clear, crisp connections in more places in the United States.Also, if you keep your phone updated, you will have the ability to connect to the digital network in more parts of the country.

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